01. Refund Policy

At Mumbai City Jobs, we strive to provide the best possible service to both job seekers and employers. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our website.

1. Non-Refundable Services

All payments made for the following services are non-refundable:

• Job postings/packages purchased by employers
• Featured listing upgrades
• Resume database access
• Advertisement or sponsorship placements
• Premium services for job seekers (e.g., resume writing, profile promotion)

Please ensure you review the service details carefully before making a purchase.

2. Refunds Due to Technical Errors

If you are charged multiple times for the same transaction due to a technical error or system malfunction, please contact us within 7 days of the transaction. After verifying the issue, we will initiate a full refund of the duplicate charge(s).

3. Service Not Delivered

If you have paid for a service that was not delivered (e.g., job posting not visible, premium feature not activated), you may request a refund within 7 days of purchase. Upon verification, we will either deliver the service or issue a full or partial refund.

4. Disputes and Resolution

If you are dissatisfied with a service, we encourage you to contact our support team at [info@mumbaicityjobs.com ]. We will assess each case individually and may offer a resolution at our discretion, including:

• Service extension
• Service replacement
• Partial refund

5. Refund Processing Time

Approved refunds will be processed within 7-10 business days to the original method of payment. Please note that your bank or payment provider may take additional time to reflect the refund.

6. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

Mumbai City Jobs
Email: info@mumbaicityjobs.com  
Phone: +91 9321031602
Website: www.mumbaicityjobs.com