Captain

Supervise and guide waiters and service staff during shifts

Ensure high standards of customer service and guest satisfaction

Take orders and assist guests with menu selection when required

Handle customer complaints professionally and resolve issues promptly

Coordinate with kitchen staff for timely service of food and beverages

Monitor table setup, cleanliness, and overall restaurant ambiance

Train new staff on service standards and restaurant procedures

Ensure adherence to hygiene, safety, and company policies

Manage reservations and seating arrangements efficiently

Assist in billing and payment processes when needed